Terms and conditions

Dear customer, before you start, please spend few minutes to review the following information about the legal terms and conditions that apply to your use of The One Room Escape (owned by LYZ GROUP PTY LTD ACN: 611 968 917) website and any bookings or services that you request from us. If you don't agree to these terms and conditions, please do not use our website.

Safety warning

1. Customers shall NOT attend the escape rooms operated by The One Room Escape, if
The customer has Claustrophobia or Heart conditions or Nervous disorders or High blood pressure or Epilepsy; or
The customer is pregnant.
2. All the escape rooms are safely designed and well considered all possible situation, we try our best to make sure you can have an enjoyable and safe trip in our escape rooms. However, customers shall be responsible for themselves for injuries if the injuries are not directly caused by the settings of the escape rooms.

Acceptance

By using this website or paying the fees and entering into the escape rooms, you are bound by these terms and conditions which form a legally binding contract between you and The One Room Escape (owned by LYZ GROUP PTY LTD ACN: 611 968 917)

Privacy Policy

Your privacy is very important to us and we will always act to protect your information. View the full details of our Privacy Policy. Please note that by agreeing to these terms and conditions you will be deemed also to have read, understood and agreed to our Privacy Policy in its whole.

Copyright, Trademarks, Trade Secret and ownership of rights

The One Room Escape (owned by LYZ GROUP PTY LTD ACN: 611 968 917) own the copyright, trademarks and other intellectual property rights contained within this site and the escape rooms. The use or misuse of them is forbidden. The information, contents or answers to the questions in any our escape rooms are the commercial trade secret and shall NOT be disclosed by our customers in any form to any third parties.

The website

This website may only be used for lawful purposes and will not be used in a way that violates the rights of any third party. By using this website, you are aware of and agree that the content contained within this website is only intended for your own personal use. Download, print or use content can only be for this purpose. You must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.

The place

The One Room Escape operate the escape rooms and other activities in 9 Aristoc Road, Glen Waverley VIC 3150, Australia (The place) The place is smoking free. The place is under surveillance with recording function. We promise our customers that these records will not be released to any third parties for any purposes without the customers’ consent. The One Room Escape will use it if damages to the properties are found. The old records will be deleted within 30 days.

Your booking

Your booking will be accepted immediately after booking; an email with your booking details will be sent out automatically to your nominated email address. We might call you from The One Room Escape to the customer to confirm if necessary, if the customer could not confirm the booking verbally by the time, we may cancel it without any further notice.

On the date

Customers shall arrive in the place at least 10 minutes in advance for briefing and preparation. The gaming session will be finished 60 mins exactly after the booked time. Any breaks taken or delay within the session will not be recovered. Mobile phones shall not be used for any purposes once the game starts. We could keep them for you at the counter. The participant who under the age of 16 must be accompanied by an adult.

Damages

The One Room Escape reserve the rights to reclaim damages to the properties. It is the customers’ responsibilities to ensure that all small items are left inside the rooms after the gaming session.

Missing Item

The One Room Escape suggest our customers leave their belongings in the lockers provided. We will provide all necessary security method to make sure the safety of your belongings. However, we will not be responsible for any loss item claimed by the customers.

Refund

No refund on confirmed bookings, or in case of no-show. We do allow rescheduling if you contact us more than 48 hours ahead of your booking time. Please contact us if you need to reschedule.